Refunds and returns
Refund patterns, receiptless returns, and return fraud that drive loss at the register and online.
Freeing Returns
Freeing Returns Health Check
Your POS knows the sale. Your inventory knows the units. We connect the whole story.
Not every retail loss sets off an alarm. Our $10,000 audit reviews POS, refunds, voids, sales-reducing activity, theft, fraud, inventory, and vendor credits—with a findings report in 4–6 weeks.
Seeing individual numbers isn't the same as understanding the business
See more
Connect POS, inventory, returns, and vendor data that usually sit in separate silos.
Understand more
Find the patterns and financial exposure that traditional shrink reporting misses.
Protect more
Act on the highest-value opportunities first, across the entire retail operation.
The sale isn't the end of the financial story. After Black Friday and Cyber Monday, returns, vendor credits, chargebacks, and reconciliation all deserve attention—an ideal time for a post-peak Health Check.
Where loss hides
Retail loss doesn't stop at the checkout counter. Total Retail Loss spans the register, inventory, and your vendors—the Health Check looks across all of it.
Voids and sales-reducing activity
Post-voids, line voids, price overrides, discounts, and markdowns that reduce sales.
Theft and fraud
Internal and external theft and fraud signals across POS, e-commerce, and mobile.
Inventory and shrink
Adjustments, damages, disposals, cycle-count variances, and movement between locations.
Markdown leakage
Markdowns, price overrides, and discounts that quietly erode margin without setting off an alarm.
Organized retail crime
Connections across stores, transactions, and returns that point to organized activity.
Vendor credits and tariff refunds
RTV merchandise, shortages, invoice errors, chargebacks, and tariff refunds your business is owed but hasn't collected.
Receiving and supply chain
Gaps between purchase orders, advance shipping notices, and what was actually received.
The hot buttons we report on
Shrink reduction
Pinpoint where loss happens across stores, channels, and suppliers.
LP productivity
AI won't replace great investigators—it helps them spend less time searching and more time investigating.
AI predictive modeling
Identify unusual patterns, connect related information, and prioritize risks before they repeat.
From your data to a findings report in 4–6 weeks
The Health Check is an audit, not a demo. Your team supplies data; Freeing Returns reviews it and delivers a report. The audit fee is $10,000.
- 01
Sign up for the Health Check
Start with a conversation to agree on scope and arrange your $10,000 Health Check.
- 02
Share 6 months of data
Provide historical POS, inventory, and vendor records. We support a one-time batch export, so there's no new system to install.
- 03
Receive your findings report
In 4–6 weeks we deliver a report of what we found, with the hot buttons to act on first.
Start your Health CheckData is required to complete the audit.
The data we need
Six months of history across three areas, delivered as a one-time batch export.
Front of house
E-commerce, POS, mobile
Transaction logs plus item and location master data.
Center
Inventory and shrink
Inventory history, counts, adjustments, and RTV.
Back of house
Vendors, DSD, supply chain
Vendor master data, receiving, ASNs, and POs.
Who should join
Loss Prevention and Asset Protection bring the investigation perspective: what left the building, and why.
Finance, Accounts Payable, and Procurement connect findings to refunds, credits, payments, and supplier follow-up.
Bring a colleague who owns POS exceptions, inventory, or vendor credits. Share this page with Finance, Accounts Payable, Procurement, or Vendor Management.
Health Check ROI
What would it take to pay for itself?
Compare potential loss recovery and reduction with the $10,000.00 Health Check investment. Use the same review period for both inputs.
Estimated shrink, refund, void, fraud, and missed vendor credit losses—not total retail sales.
Your assumption about losses that could be identified and recovered or reduced.
Example only. Starting values are illustrative, not retailer benchmarks, and the result is not a promise of recovery. The Health Check delivers a findings report; additional recovery costs are excluded.
Example return on the $10,000.00 investment
10.0X
900.00% net return after the audit fee
- Potential recovery or reduction
- $100,000.00
- Health Check investment
- $10,000.00
- Net benefit after audit fee
- $90,000.00
Recovering 0.20% of this loss would cover the $10,000.00 audit fee.
Discuss your Health CheckStart your Freeing Returns Health Check.
Schedule an initial conversation to discuss signing up for the $10,000 audit, the systems to review, and the data you'll need to send. This calendar books a conversation; it does not complete enrollment or collect payment. Open Calendly
Schedule a Health Check conversation